Smart Home Devices

Schlage Smart Lock - Understanding the Warranty

When it comes to home security, we all want the best. And Schlage is a trusted name in the industry, offering a range of smart locks that promise convenience, security, and peace of mind. But what happens if your Schlage smart lock stops working? This is where the warranty comes in. In this article, we will take a closer look at the Schlage smart lock warranty and what it covers.

What is the Schlage Smart Lock Warranty?

Schlage offers a limited lifetime warranty on its smart locks, which covers defects in material and workmanship. This means that if your lock stops working due to a manufacturing defect, Schlage will repair or replace it free of charge. However, it's important to note that the warranty only applies to the original purchaser and is non-transferable.

What Does the Warranty Cover?

The Schlage smart lock warranty covers defects in material and workmanship, including malfunctioning electronic components and mechanical parts. It also covers damage caused by normal wear and tear. However, the warranty does not cover damage caused by improper installation, misuse, abuse, or neglect. If your lock is damaged due to any of these reasons, Schlage will not be responsible for repairing or replacing it.

How Do You Make a Warranty Claim?

If your Schlage smart lock is not functioning properly and you believe it's covered under the warranty, you can make a claim by contacting Schlage customer service. You will need to provide proof of purchase and a description of the problem. Schlage will then determine if the lock is covered under the warranty and, if so, provide instructions on how to return the lock for repair or replacement.

What Are the Limitations of the Warranty?

The Schlage smart lock warranty has several limitations that you need to be aware of. First, it only applies to the original purchaser and is non-transferable. Second, the warranty only covers defects in material and workmanship and does not cover damage caused by improper installation, misuse, abuse, or neglect. Third, Schlage reserves the right to repair or replace the lock, at its discretion. Finally, the warranty does not cover any incidental or consequential damages, such as damage to property or personal injury.

Conclusion

If you're considering purchasing a Schlage smart lock, it's important to understand the warranty and what it covers. While the warranty offers protection against manufacturing defects, it's important to take care of your lock and follow the manufacturer's instructions to avoid voiding the warranty. If your lock does malfunction, make sure to contact Schlage customer service and provide all the necessary information to make a warranty claim.