Troubleshooting Guide for Kasa Smart Plug Not Turning On/Off

Troubleshooting Guide for Kasa Smart Plug Not Turning On/Off

Learn how to troubleshoot Kasa Smart Plug if it's not turning on/off. Follow these steps to fix the issue and make your smart plug work like a charm.

Sarah Johnson
Sarah Johnson
Smart Home Designer
With over a decade of experience in smart home design, Sarah is an expert in creating customized smart home systems that seamlessly integrate with clients' lifestyles.

Kasa Smart Plug Not Turning On/Off? Troubleshooting Guide

Smart plugs have become an essential part of our lives, allowing us to control our devices remotely and save energy. One of the most popular smart plugs in the market is Kasa Smart Plug. However, like any electronic device, it can sometimes malfunction. If your Kasa Smart Plug is not turning on or off, don't worry, this troubleshooting guide will help you solve the problem.

1. Check the Power Source

The first thing you need to do is check the power source. Make sure that the Kasa Smart Plug is properly plugged into an outlet that is working. Try plugging another device into the same outlet to ensure that there is power. If the other device works, then the problem is not with the power source.

2. Reset the Kasa Smart Plug

If the power source is not the problem, try resetting the Kasa Smart Plug. To reset the plug, press and hold the power button for 10 seconds until the LED light starts flashing. Once the LED light stops flashing, release the button and wait for the plug to reboot. After the reboot, try turning the plug on and off to see if the problem is solved.

3. Check the Wi-Fi Connection

If the Kasa Smart Plug is still not working, check the Wi-Fi connection. Make sure that the plug is connected to a Wi-Fi network that is working. You can check the Wi-Fi connection in the Kasa app. If the plug is not connected to a Wi-Fi network, follow the instructions in the app to connect it.

4. Check for Firmware Updates

If the Kasa Smart Plug is still not working, check for firmware updates. Firmware updates can fix bugs and improve performance. Open the Kasa app and go to the device settings to check for updates. If there is an update available, follow the instructions to update the firmware.

5. Contact Support

If none of the above solutions work, contact Kasa support. Their customer service team can help you troubleshoot the problem and provide a solution. You can contact them through the Kasa app or their website.


Kasa Smart Plugs are reliable and easy to use, but sometimes they can malfunction. If your Kasa Smart Plug is not turning on or off, try checking the power source, resetting the plug, checking the Wi-Fi connection, checking for firmware updates, and contacting support. Follow these steps to solve the problem and enjoy the benefits of your smart plug.

Frequently Asked Questions

There could be several reasons why your Kasa Smart Plug is not turning on/off. It could be due to poor Wi-Fi connection, device compatibility issues, or power fluctuations. Try resetting the device, checking your Wi-Fi connection, and ensuring that the device is compatible with the Kasa Smart Plug.
To reset your Kasa Smart Plug, press and hold the button on the side of the device for 5-10 seconds until the LED light starts flashing rapidly. This will reset the device to its default settings.
Your Kasa Smart Plug may be offline due to poor Wi-Fi connection or power outages. To resolve this issue, check your Wi-Fi connection and ensure that the device is properly plugged in and receiving power.
Your Kasa Smart Plug may not be connecting to Wi-Fi due to poor Wi-Fi signal strength or incorrect Wi-Fi password. Ensure that the device is within range of your Wi-Fi router and that the correct Wi-Fi password has been entered.
To check if your device is compatible with Kasa Smart Plug, visit the Kasa Smart website or check the device compatibility list provided by the manufacturer. Ensure that your device meets the compatibility requirements before purchasing the Kasa Smart Plug.


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