Troubleshooting Gosund Smart Plug Offline Issue

Troubleshooting Gosund Smart Plug Offline Issue

Learn how to fix Gosund smart plug offline issue and get your devices back online. Follow these simple troubleshooting steps to solve the problem.

John Smith
John Smith
Smart Home Consultant
John is a smart home consultant with a passion for helping homeowners create customized smart home systems that meet their unique needs.

How to Troubleshoot Gosund Smart Plug Offline Issue

Smart home devices have made our lives easier and comfortable. However, sometimes these devices can also cause frustration when they disconnect from the internet and go offline. Gosund smart plugs are no exception. Many users have reported facing the issue of Gosund smart plug offline. If you are also facing the same issue, don't worry, we have got you covered. In this article, we will discuss how to troubleshoot Gosund smart plug offline issue.

1. Check the Wi-Fi Connection

The first and foremost thing you should check is the Wi-Fi connection. Ensure that your Wi-Fi network is working properly and your Gosund smart plug is within the Wi-Fi range. If your Gosund smart plug is too far away from the Wi-Fi router, it may not be able to establish a stable connection. Try moving your smart plug closer to the router and see if it works.

2. Restart the Gosund Smart Plug

If your Wi-Fi network is working fine and your Gosund smart plug is within the range, try restarting the smart plug. To restart the Gosund smart plug, unplug it from the power source and wait for a few seconds. Then, plug it back in and see if it connects to the Wi-Fi network.

3. Reset the Gosund Smart Plug

If restarting the smart plug doesn't work, try resetting it. To reset the Gosund smart plug, press and hold the power button for 5-10 seconds until the LED light blinks rapidly. Release the button and wait for the LED light to stop blinking. Then, try to reconnect the smart plug to your Wi-Fi network.

4. Check the Gosund Smart Life App

If the above methods don't work, check the Gosund Smart Life app. Make sure that you have installed the latest version of the app and your smartphone is connected to the Wi-Fi network. Open the app and check if the smart plug is listed as offline. If it is, try to reconnect it to the Wi-Fi network using the app.

5. Contact Gosund Customer Support

If none of the above methods work, contact Gosund customer support. They will be able to assist you in resolving the Gosund smart plug offline issue. You can reach out to them through their official website or email.


Gosund smart plugs are a great addition to your smart home devices. However, sometimes they may go offline and cause inconvenience. In this article, we have discussed how to troubleshoot Gosund smart plug offline issue. By following the above methods, you can easily resolve the issue and enjoy the benefits of a smart home.

Frequently Asked Questions

A Gosund smart plug is a device that allows you to control your home appliances remotely through a smartphone app or voice assistant. It can be plugged into any electrical outlet and connected to your home Wi-Fi network.
Your Gosund smart plug may be offline due to a weak Wi-Fi signal, network connectivity issues, or a power outage. It could also be due to a firmware or app update that needs to be installed.
You can troubleshoot your Gosund smart plug offline issue by checking your Wi-Fi signal strength, resetting your smart plug, restarting your router, and ensuring that your smartphone app and firmware are up to date.
If your Gosund smart plug is still offline after troubleshooting, you may need to reset it to factory settings and set it up again. You can also contact Gosund customer support for further assistance.
You can prevent your Gosund smart plug from going offline by placing it in an area with a strong Wi-Fi signal, ensuring that your home network is stable, and updating your smart plug firmware and app regularly. It is also important to avoid overloading the smart plug with too many appliances.


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