Step-by-Step Guide to Factory Resetting Your Ecobee Smart Thermostat

Step-by-Step Guide to Factory Resetting Your Ecobee Smart Thermostat

Learn how to reset your Ecobee Smart Thermostat to its factory settings with our easy-to-follow guide. Never struggle with a malfunctioning thermostat again!

Sarah Johnson
Sarah Johnson
Smart Home Designer
With over a decade of experience in smart home design, Sarah is an expert in creating customized smart home systems that seamlessly integrate with clients' lifestyles.

Step-by-Step Guide to Factory Resetting Your Ecobee

If you're having issues with your Ecobee thermostat or if you're planning on selling it, you may need to perform a factory reset. A factory reset will erase all your settings and return your Ecobee to its original state. In this step-by-step guide, we'll show you how to factory reset your Ecobee.

Step 1: Turn Off the Power

The first step is to turn off the power to your Ecobee. If you have a C wire, turn off the power at the breaker. If you don't have a C wire, turn off the power at the furnace or air handler. Make sure the power is completely turned off before proceeding.

Step 2: Remove the Faceplate

Next, you'll need to remove the faceplate from your Ecobee. Gently pull the faceplate away from the wall to reveal the wiring behind it. Be careful not to damage the wires or the thermostat.

Step 3: Remove the Wires

Using a screwdriver, remove the wires from the terminals on the back of the Ecobee. Make a note of which wire goes where so you can reconnect them later. Once all the wires are removed, set the faceplate and wires aside.

Step 4: Reset Your Ecobee

With the wires removed, you can now reset your Ecobee. Press and hold the "menu" and "back" buttons at the same time for about five seconds. The screen will then display a message asking if you want to reset your Ecobee to factory settings. Press "yes" to confirm.

Step 5: Reconnect the Wires

Once your Ecobee has been reset, you can reconnect the wires to their respective terminals. Make sure you connect each wire to the correct terminal to avoid any issues later on.

Step 6: Reattach the Faceplate

The final step is to reattach the faceplate to your Ecobee. Line up the pins on the back of the faceplate with the holes on the Ecobee and gently press it into place. The Ecobee should power on automatically.


Performing a factory reset on your Ecobee is a simple process that can help resolve any issues you may be experiencing. By following this step-by-step guide, you can reset your Ecobee in just a few minutes.

Frequently Asked Questions

Factory reset is a process of restoring an electronic device to its original settings, erasing all data and personalized settings.
Factory resetting your Ecobee Smart Thermostat can help resolve issues such as connectivity problems, software glitches or performance issues.
To perform a factory reset on your Ecobee Smart Thermostat, go to the main menu, select Settings, then select Reset, and finally select Factory Reset. Follow the on-screen instructions to complete the process.
Yes, factory resetting your Ecobee Smart Thermostat will erase all data, including your schedule. You will need to set up your thermostat again and create a new schedule.
No, you can factory reset your Ecobee Smart Thermostat on your own by following the steps outlined in the device's manual or on the Ecobee website. However, if you encounter any issues or need assistance, you can contact Ecobee customer support for help.


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