SimpliSafe Smart Lock Customer Support: How to Get Help When Your Lock is Not Responding

SimpliSafe Smart Lock Customer Support: How to Get Help When Your Lock is Not Responding

Learn how to get assistance when your SimpliSafe Smart Lock is not responding. Our customer support team is available 24/7 to help you troubleshoot your lock.

Sarah Johnson
Sarah Johnson
Smart Home Designer
With over a decade of experience in smart home design, Sarah is an expert in creating customized smart home systems that seamlessly integrate with clients' lifestyles.

SimpliSafe Smart Lock Customer Support: How to Get Help When Your Lock is Not Responding

If you own a SimpliSafe Smart Lock, you know how convenient it is to have a keyless entry system in your home. However, if your lock is not responding, you may be left feeling frustrated and unsure of what to do next. In this article, we will go over the steps you can take to get help from SimpliSafe customer support when your lock is not responding.

Contacting SimpliSafe Customer Support

SimpliSafe Smart Lock Customer Support: How to Get Help When Your Lock is Not Responding

The first step in getting help when your SimpliSafe Smart Lock is not responding is to contact their customer support. There are several ways you can reach out to them:

  • Call their customer support hotline at (888) 957-4675
  • Send them an email at [email protected]
  • Use their live chat feature on their website

When you contact customer support, make sure you have your SimpliSafe account information and the serial number of your Smart Lock ready. This will help their representatives assist you more efficiently.

Troubleshooting Your Smart Lock

Before you contact customer support, there are a few troubleshooting steps you can take to try and resolve the issue yourself:

  • Make sure your Smart Lock has fresh batteries. If the batteries are low, your lock may not respond.
  • Check your Wi-Fi connection. If your Smart Lock is not connected to Wi-Fi, it may not respond to commands from your smartphone.
  • Restart your Smart Lock. Sometimes, a simple restart can resolve issues with your lock.
  • Check for any obstructions. If something is blocking the movement of your lock, it may not be able to respond to commands.

If these troubleshooting steps do not resolve the issue, it is time to contact customer support.

What to Expect When You Contact Customer Support

When you contact SimpliSafe customer support, you can expect a representative to ask you a series of questions to help diagnose the issue with your Smart Lock. They may ask you to perform additional troubleshooting steps or provide additional information about your lock.

If the representative is unable to resolve the issue over the phone or through email, they may escalate your issue to a higher level of support. This may involve scheduling a service appointment or sending you a replacement Smart Lock.


If your SimpliSafe Smart Lock is not responding, do not panic. Contact their customer support and follow the troubleshooting steps outlined in this article. With a little patience and persistence, you can get your Smart Lock back up and running in no time.


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