Smart Home Devices

Schlage Smart Lock Warranty – Frequently Asked Questions

When it comes to protecting your home, the Schlage Smart Lock is a reliable and secure option. However, like any product, there may come a time when you need to take advantage of the warranty. In this article, we will answer some frequently asked questions about the Schlage Smart Lock Warranty.

What is the warranty period for the Schlage Smart Lock?

The warranty period for the Schlage Smart Lock varies depending on the specific model you have purchased. Generally, the warranty period is between one and three years. It is important to check the warranty information for your specific model to determine the exact length of time covered.

What does the warranty cover?

The warranty covers any defects in materials or workmanship that may arise during the warranty period. This includes any issues with the lock's electronic components, mechanical parts, or finish. If a defect is found, Schlage will repair or replace the lock at no cost to you.

What is not covered under the warranty?

The warranty does not cover any damage caused by improper installation, misuse, or neglect of the lock. Damage caused by environmental factors, such as extreme temperatures or exposure to moisture, is also not covered. Additionally, the warranty does not cover any damage resulting from attempted repairs or modifications made by someone other than a Schlage authorized technician.

How do I make a warranty claim?

If you believe that your Schlage Smart Lock is covered under the warranty, the first step is to contact Schlage customer service. They will provide you with instructions on how to submit your warranty claim. In most cases, you will need to provide proof of purchase and a description of the issue you are experiencing.

What happens if my warranty claim is approved?

If your warranty claim is approved, Schlage will either repair or replace your lock, depending on the specific circumstances. They will cover the cost of any necessary parts and labor. If your lock needs to be replaced, Schlage will provide you with a new lock of the same or similar model.

What happens if my warranty claim is denied?

If your warranty claim is denied, Schlage will provide you with a reason for the denial. You may be able to appeal the decision or explore other options, such as paying for a repair or replacement out of pocket.

Conclusion

The Schlage Smart Lock is a reliable and secure option for protecting your home. If you experience any issues with your lock during the warranty period, it is important to take advantage of the warranty. By understanding the terms of the warranty and the claims process, you can ensure that your lock is repaired or replaced if necessary.