Gosund Smart Plug Offline: Troubleshooting Tips for Beginners

Gosund Smart Plug Offline: Troubleshooting Tips for Beginners

Learn how to troubleshoot your Gosund smart plug when it goes offline. This guide is perfect for beginners who are new to smart home technology.

Jessica Lee
Jessica Lee
Product Manager
With experience working in product management at major smart home device manufacturers, Jessica has a deep understanding of the industry and is passionate about bringing innovative and user-friendly products to market.

Gosund Smart Plug Offline: Troubleshooting Tips for Beginners

Gosund smart plugs are a popular choice for anyone who wants to automate their home appliances. These smart plugs allow you to control your devices remotely, set schedules, and even monitor energy usage. However, like all technology, they can sometimes experience issues. One of the most common problems is when the plug goes offline. Here are some troubleshooting tips for beginners to help you get your Gosund smart plug back online.

1. Check Your Wi-Fi Connection

The most common reason for a Gosund smart plug to go offline is a poor Wi-Fi connection. If your Wi-Fi connection is weak or unstable, the plug may lose its connection to the network. To check your Wi-Fi connection, try connecting another device to the network, such as your phone or laptop. If the other device is also experiencing connectivity issues, the problem may be with your router or internet service provider. Try resetting your router or contacting your ISP for assistance.

2. Restart the Plug

If your Wi-Fi connection is strong, try restarting the smart plug. To do this, unplug the device from the power outlet and wait a few seconds before plugging it back in. This can help reset the plug and establish a new connection to the network.

3. Reset the Plug

If restarting the plug doesn't work, try resetting it. To do this, press and hold the button on the plug for 5-10 seconds until the LED light begins flashing rapidly. This will reset the plug to its factory settings and erase any previous network connections. You'll need to set up the plug again using the Gosund app and your Wi-Fi network.

4. Check Your App Settings

If you're still having trouble getting your Gosund smart plug online, check your app settings. Make sure that the plug is added to your account and that it's connected to the correct Wi-Fi network. You can also try deleting the plug from the app and adding it again.

5. Contact Gosund Support

If you've tried all of these troubleshooting tips and your Gosund smart plug is still offline, it may be a hardware issue. Contact Gosund support for assistance. They can help you diagnose the problem and provide further solutions.


Gosund smart plugs are a convenient and useful tool for any smart home. By following these troubleshooting tips, you can easily get your plug back online and continue enjoying its benefits. Remember to check your Wi-Fi connection, restart or reset the plug, check your app settings, and contact Gosund support if necessary. With a little patience and persistence, you can solve any issue and enjoy your smart home to the fullest.

Frequently Asked Questions

Gosund Smart Plug Offline means that the smart plug is not connected to the Wi-Fi network and cannot be controlled through the app or voice commands.
First, check if the Wi-Fi network is working properly. Then, make sure that the smart plug is within range of the Wi-Fi network and not blocked by any obstacles. Finally, try resetting the smart plug and setting it up again.
To reset the Gosund Smart Plug, press and hold the button on the plug for 5-10 seconds until the LED light starts flashing rapidly. Then, set up the plug again.
There could be several reasons why the Gosund Smart Plug is offline, such as a weak Wi-Fi signal, network interference, or a power outage. Try troubleshooting the issue using the tips provided.
No, you cannot control the Gosund Smart Plug manually if it is offline. The plug must be connected to the Wi-Fi network to be controlled through the app or voice commands.


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