5 Common Issues with Hornbill Smart Locks and How to Fix Them

5 Common Issues with Hornbill Smart Locks and How to Fix Them

Learn how to troubleshoot common issues with your Hornbill Smart Lock and get back to enjoying the convenience of keyless entry.

Michael Davis
Michael Davis
Tech Writer
Michael is a certified smart home installer with extensive experience in home automation systems.


Hornbill Smart Locks are a popular choice for homeowners looking to upgrade their home security. These locks are easy to install and can be controlled through a mobile app, making it convenient for homeowners to manage access to their home. However, like any technology, Hornbill Smart Locks can encounter issues, which can be frustrating for homeowners. In this article, we will discuss five common issues with Hornbill Smart Locks and how to fix them.

1. Battery Life Issues

The most common issue with Hornbill Smart Locks is battery life. If the batteries are not replaced on time, the lock may stop working. To fix this issue, replace the batteries as soon as possible. Hornbill Smart Locks usually require four AA batteries, but check your user manual to confirm.

2. Connectivity Issues

Another common issue with Hornbill Smart Locks is connectivity. If the lock is not connecting to the mobile app, the problem may be with the Wi-Fi signal. Make sure that the lock is within range of the Wi-Fi signal and that the signal strength is strong enough. If the problem persists, try resetting the lock and reconnecting it to the Wi-Fi network.

3. Lock Jamming Issues

Lock jamming is another issue that homeowners may encounter with Hornbill Smart Locks. If the lock is jammed, it may be due to debris or dirt in the lock mechanism. To fix this issue, clean the lock mechanism with a soft brush or compressed air. If the lock is still jammed, contact a professional locksmith for assistance.

4. Firmware Issues

If the lock's firmware is outdated, the lock may encounter issues. To fix this issue, check for firmware updates through the mobile app. If an update is available, install it as soon as possible. This will ensure that the lock is up-to-date and functioning properly.

5. Auto-Locking Issues

Hornbill Smart Locks have an auto-locking feature that automatically locks the door after a set amount of time. If this feature is not working properly, check the settings in the mobile app. Make sure that the auto-locking feature is enabled and that the time delay is set correctly. If the problem persists, try resetting the lock and reconfiguring the auto-locking feature.


Hornbill Smart Locks are a great addition to any home security system, but they can encounter issues from time to time. If you encounter any of the issues discussed in this article, follow the steps provided to fix them. If the problem persists, contact Hornbill customer support for assistance. With proper maintenance and care, your Hornbill Smart Locks should provide you with years of reliable service.


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